Parcelforce/GLS Orders Routing via Germany
If you order something to an EU country you may see that the tracking information locates the parcel for quite a while in Germany. the reason for that is that GLS/Parcelforce have centralised their EU customs processing in Germany, so all parcels will be shipped via Germany. So no panic, the parcel isn't going to the wrong country, it just travels through Germany for cusotms clearance purposes.
Shipping from different warehouses
Some products (panels, printer kits, larger frames, etc.) will be shipped from a different warehouse, so you may receive two or more parcels (sometimes from different couriers). You can recognise when this is happening if the shipping option states ...
Shipping to Norway (VOEC)
We are VOEC (VAT on ecommerce) registered in Norway. Each item in your basket valued below or equal 3,000NOK: For all orders with each item in the order valued below or equal to 3,000NOK we will charge shipping fees and collect Norwegian VAT at ...
EU shipping and VAT / Customs fees explained (IOSS)
As you all know, the UK is not part of the EU anymore. Due to that fact, shipping to the EU has lead to some "complications" which are luckily getting better slowly. If you order from OneTwo3D to an EU country there are two cases to consider: You are ...
International Shipping (excl. EU & Norway)
We are shipping worldwide, shipping fees will be calculated at checkout and you can select which delivery service you want to use. All orders shipped outside of the EU and Norway are VAT free. If the website is detecting your country correctly, all ...
Shipping within the UK
Courier Service: Orders will be delivered by RoyalMail 24, 48 (tracked or untracked) or Parcelforce 24 (tracked). You can choose the service at checkout. Dispatch times: Due to this business being a "one man show" and I'm having a "normal" job during ...